Opting out

Leaving, and coming back.

Taking part is voluntary and stays that way. You never have to give a reason, and what you have already earned is still yours.

Two ways to leave

In the Telegram bot

Send /opt_out to the StarStore bot and confirm when it asks. This is the faster route and the one we recommend.

Open the bot

By email

Write to support@starstore.app with the subject "Ambassador Opt-Out Request". Include the email on your account and your ambassador ID. We process it within 3 to 5 business days and confirm by email.

Email us

What happens next

Your referral link stops working

No new referrals are tracked or credited from the moment the request is processed.

Your balance is paid out

Anything you have already earned from genuine referrals is settled on the next payout run, to the wallet on your account. Make sure the address is right before you leave.

Your level resets

If you rejoin later you start at Standard, unless we agree otherwise.

Your StarStore account is untouched

Leaving the ambassador programme does not close your StarStore account. You can carry on buying and selling exactly as before. Deleting the account itself is a separate request.

When it takes longer

We honour every request. Two situations delay the money rather than the departure.

A payout run is already under way

If you ask during a run, that run finishes first and the opt-out completes straight after. You are not skipped.

Your account is under review

If we are looking into referrals that appear manipulated, your link is deactivated immediately but the balance waits for that review to finish. This keeps the opt-out route from being a way to collect on fraud and walk away.

Coming back

Within 30 days

Email support@starstore.app and ask to be reinstated. Your history is usually still there, and we can often restore the level you held.

After 30 days

Apply again through the normal form. It is a fresh start at Standard.

If your place was ended for cause

Write to us and say what has changed. We read it, and a return is possible, but it is our decision rather than an automatic one.

Changed your mind straight away?

An email request can be cancelled within 48 hours by replying to the confirmation with "CANCEL OPT-OUT". A bot opt-out takes effect on confirmation and has no such window, so be sure before you confirm there.

Keep reading

Policies

Inactivity, termination and what happens to a balance in each case.

If none of the above matches your situation.

FAQ

Shorter answers to the questions we are asked most.